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Welcome! Here are helpful answers to your Frequently-Asked Questions about your East Bay Postal CU accounts merging into Pacific Postal CU on July 1.

-What is my new PPCU Account #?
To make the changeover easier, we are using your EBPCU # and adding the numbers ”5” and “0” to the beginning to create a new 6-digit PPCU Member Number. For example, if your current account # is 1234, your new PPCU Member # will be 501234.

-What is PPCU’s Routing #?
PPCU’s Routing # is 3211-76914

-How do I change my Direct Deposit over to my new PPCU account?
Let your employer know that you need to change your direct deposit. They will need your PPCU Account # and our Routing # (3211-76914).

-How do I change my automatic payments (ACH) over to my new PPCU account?
Contact the merchant or party involved and give them your PPCU Account # and our Routing # (3211-76914).

-You sent me a new Debit MasterCard – how do I activate the card so that I can begin using it?
To activate your Debit MasterCard, simply do a transaction at any ATM using your PIN. You should have received your PIN in a separate mailing. For your own protection, be sure to destroy your old card.

-Can I still use my old EBPCU checks?
Your EBPCU checking account became a PPCU Free Checking account on July 1. Please do not use your older EBPCU checks after July 1, as they will no longer be valid. You should have received a free box of complementary PPCU checks in the mail – start using them now. To prevent fraud on your account, we suggest that you shred any remaining EBPCU checks.

-I don’t have a checking account and I can’t make purchases with my new Debit MasterCard. How do I change this?
If you did not have an EBPCU Checking Account, your new debit MasterCard will have ATM access only. If you would like the ability to make purchases with your new debit card, open a PPCU Free Checking account by submitting an application here or dropping by any branch. For your safety, your EBPCU ATM card will be de-activated soon after July 1 to prevent fraud on your account.

-Do I need to change my USPS payroll direct deposit?
Let your employer know that you need to change your direct deposit. They will need your PPCU Account # and our Routing # (3211-76914). Please note that effective July 6, your USPS paycheck will post to your account on the official payroll date, which is every other Friday.

-Can I call the branch and get my account information over the phone?
For your security and protection, we won’t be giving any account information over the phone. To access your accounts, you can use the following free and secure services:
■ Log on to our free Online Banking – Click on the First Time link located in the upper right corner of our home page.
■ By phone – Call our free ZIPLINE Bank-by-Phone service at 800.339.4818 and follow the prompts. You’ll be able to check balances, determine if a check has cleared your account, transfer money, make loan payments and more.
■ Visit any branch, including the Oakland location.
■ Use your PPCU Debit MasterCard – if you received our Debit MasterCard in the mail, use it now to make purchases anywhere MasterCard is accepted, and access your account and get cash at ATMs worldwide.

Don’t yet have a Debit Card? You’ll need to open a PPCU Free Checking Account to get a debit card. Click on the following links to apply:
Checking Account Application
Debit Card Application

-Will I be able to get cash at the Oakland branch?
Yes.

-Where can I use my Debit Card without an ATM fee?
To find your nearest surcharge-free CO-OP ATM location, just use any of the following options:
■ Use the ATM machines located at Bank of the West, 7-Eleven, Walgreens and Costco stores, which are a part of the CO-OP network. As a general rule, look for the CO-OP logo.
■ Toll-Free: Call 888.SITE.COOP
■ Online: Visit www.co-opnetwork.org
■ Mobile Phone: Text your Address or Zip Code or “City State” to 692667 (mycoop)
■ iPhone: Download the free CO-OP Network Locator App from the iPhone App store
■ GPS: Add the CO-OP Network ATM Locator database to your GPS

-What are the Oakland Branch office hours?
The Oakland branch is open Monday – Friday from 9 am to 5 pm.

-What happens if I have an account with both credit unions?
Your EBPCU account which transferred to PPCU on July 1 will initially remain separate from your existing PPCU account. Sometime after July 1, PPCU will contact you about consolidating both accounts into one PPCU account.

-Can my Family join Pacific Postal Credit Union?
Yes! All of your family members can join PPCU. Get $5 just by referring your family members (or any qualifying new member). Download the Refer-a-Member Form or stop by any branch for a Referral Coupon. We’ll also waive the $5 new member fee when your referral joins.

-Who else can join PPCU?
* Anyone who is employed by or retired from the U.S. Postal Service in the 13 surrounding Bay Area counties.
* Anyone employed by or retired from Civil Service in the counties of Santa Clara, San Mateo, Santa Cruz, Monterey, San Benito and San Francisco.
* Family members of the above individuals or family members of those who are already members of our credit union.

-Who do I call if I have more questions?
You can call any branch, including our main branch at 800.696.6009.

Postal and Civil Service Employees

PPCU is the only Greater San Francisco area credit union dedicated to serving U.S. Postal and Civil Service employees and their families.

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